Terms & Conditions
Terms and Conditions
Our terms and conditions of sale are simple … we will do all we can to support our customers to be totally happy with their purchase. If you want more detail, then please read below.
Introduction
Welcome to the Coastal Silver Terms and Conditions for use of our website (“site”). This site is provided to you free of charge, for your personal use, subject to these Terms and Conditions. By using the Coastal Silver site and/or by placing an order with us, you agree to be bound by the Terms and Conditions set out below. If you do not wish to accept the Terms and Conditions, you should discontinue the use of the site.
If you have any questions relating to these Terms and Conditions, please do not hesitate to contact us via email (enquiries@coastalsilver.co.uk) or call us on 01472 602777.
Our lines are open from 10am - 4pm Tuesday through Saturday and is closed on Sunday & Monday. Please note that these calls will be charged at your local rate; this is not a premium number.
Website Use
Registration
By registering as a user of Coastal Silver you warrant that information provided is true, accurate and complete. Further, we require that you inform us immediately of any changes to the information that you provided when registering, by updating your personal details online or by contacting us telephone (01472 602777).
Our Rights
Please note that we have the right to revise and amend these Terms and Conditions from time to time; any changes will be announced on the Coastal Silver site. If you do not wish to accept the Terms and Conditions following an update, you should discontinue the use of the site.
Continuation of orders and use of the site, after the date on which the changes come into effect, will be construed as your acceptance and your agreement to be bound by those Terms and Conditions.
Orders
By placing an order through our site, or over the telephone, you warrant that you are over eighteen years of age.
Mailing Preferences
Please be advised that when placing an order online you will be automatically added to our future promotional emailing list. Should you wish to opt out of promotional email activity, please click on the “unsubscribe” link which can be found on the bottom of any marketing email.
We do not share your private information with any third party companies or sites nor participate in the cold calling our customers.
Order Confirmation and Dispatch
Upon completion of the order process online you will receive an email from us acknowledging receipt of your order. Please note that at this point, you order has not been accepted. All orders are subject to acceptance by us, before dispatch.
Should we experience a problem regarding this, we will be in contact with you.
Upon acceptance of your order you will receive a ‘Dispatch Confirmation’ email. This means that your order has left Coastal Silver and is now being shipped to your specified address. Please keep an eye on your spam/ junk folder.
Our Right to Cancel an Order
Should we be unable to accept an order, us will be in contact with you regarding how we can next proceed.
Non-acceptance of an order may be the result of :
- An unauthorised payment
We will aim to be in contact with you as soon as a problem occurs so that we can aid a resolution for you.
Description of Products
We take all reasonable care to ensure that product information displayed on our site is correct at the time of your ordering. All details, descriptions and prices appearing on the site are correct at the time they are entered on the system. We aim to keep the site update at all times; however, information appearing at a particular time may not always reflect the position exactly at the moment you place the order. Should this be the case, you will be notified by a Customer Service Representative.
Every care is taken to ensure that the description and specifications of our jewellery is correct. Images of the jewellery are representative as a slight variation in the actual product may occur.
Please contact us if you are unhappy with any of the items you receive and we will happy to help.
Price and Payment
Please note that the prices of items on our site are liable to change at any time. These changes will not affect orders that have been placed before this time.
All prices displayed on our website will be viewed as correct, except in cases of obvious error. These prices exclude delivery charges which will be applied upon checkout.
Delivery
Upon receipt of an order and confirmation of payment in full, our standard working time is up to 14 days for standard jewellery and up to 21 days for jewellery that contains engraving e.g. handwriting/ fingerprints or bespoke pieces & ashes. If you have ordered our memory jewellery, the working time commences from once your loved ones ashes have safely arrived with us, not your order date. That being said we aim to have all orders made and posted out in a timely manner.
Gold orders can take up to 4 weeks for completion during busy periods due to being sent away to Birmingham Assay Office for official Hallmarking (a legal requirement).
Should there be a delay, for any reason, we will contact you to discuss how you wish to proceed.
Return Policy and Instructions
Here at Coastal providing the best quality products and service is extremely important to us. If you are not completely satisfied with your order, please return the goods to us. We require that these items are returned unused and in the original packaging, within 14 days from the day of dispatch.
When goods are returned in this manner we will provide a refund or, alternatively, exchange the item.
Earrings are excluded from the exchange process for hygiene reasons.
Regrettably, delivery charges for the original order will not be refunded. Any items returned that arrive damaged or become lost, will not be credited.
Goods received damaged in transit will be replaced at no cost with free delivery, provided you inform us of any breakage within three days of receiving the order.
Refunds will be processed according to the method of payment originally used for your order.
Products that have been personalised in any way are non-returnable, unless damaged in transit.
Returns can be made in the following way:
First, please call us on: 01472 602777 to discuss what you want to do.
Post the item in its original packaging, including a note with your original order number and name to:
Coastal Silver
Unit 3 Meridian Road
Cleethorpes
N. E. Lincolnshire
DN35 0AR
United Kingdom
Promotional Codes and Offer Information
Promotional codes cannot be used in conjunction with any other offer including during our Sale periods.
Gift Vouchers
Gift vouchers may only be purchased and redeemed via the Coastal Silver site. Should you wish to gift a voucher you may send this direct, via email, to the recipient or send to your personal email address for use at a later date. There is no time limit for use of voucher codes, once purchased. Please ensure you input the correct email address details when purchasing a voucher.
Money off Promotion Codes
“Money Off” promotional codes cannot be used in conjunction with any other offer or code and can only be applied to an order above the amount specified on the marketing email and/or catalogue received. Promotional discount codes offered by Coastal Silver are only valid until the date specified and delivery charges will still apply.
If you return an item to us for a refund, having ordered with a money-off promotional code and your total order now equates to lower than the threshold for the original offer, you will no longer qualify for the monetary discount. We will therefore refund you the original price of the item, less the value of the code used.
If you return an item to us for a refund we will refund you the original price of the item, less the percentage value discounted from the original order.
Privacy
By using the Coastal Silver site, we assume consent of this and you warrant that all data provided is correct for our use only.
We may use the information provided, and any records of purchases made, in the creation of targeted marketing campaigns.
We do not share your private information with any third party companies or sites nor participate in the cold calling our customers.
Cookies
“Cookies” are small pieces of information that are stored by your browser on your computer’s hard drive. We use cookies to record session information by users of our site, record user-specific information on the pages the visitor selects for viewing and to retain the visitor’s answer to our question regarding residency.
If you do not wish to accept cookies, you can modify your browser preferences to reject them. However, if you choose to reject all cookies, you may be unable to use parts of the site.
Disclaimer
Whilst all reasonable care is taken to ensure accuracy of the contents and information on this site, Coastal or anyone associated with Coastal Silver cannot accept any liability for any loss arising out of direct or indirect use of this information. Coastal reserves the right to change the data, references, product specifications, pricing or otherwise amend the contents in full or part at any time without notice.